At Sproutflick, we strive to provide a smooth and reliable shipping experience to our customers. Below, you will find details about our shipping policies, including shipping methods, delivery times, and fees. Please read through this policy for important information regarding your orders.
1. Shipping Methods and Delivery Times
We offer domestic and international shipping options to ensure your orders are delivered efficiently. Shipping times vary depending on your location and the shipping method you choose.
- Domestic Shipping (within China):
Standard shipping typically takes 3-7 business days depending on your location.
Expedited shipping options are available for faster delivery. Please note that expedited shipping may incur additional fees. - International Shipping:
We offer international shipping to a range of countries. Delivery times for international orders typically range from 7-21 business days, depending on the destination.
Please note that shipping times may vary due to customs processing or other factors beyond our control. - Shipping Timeframe:
Please note that all delivery timeframes are estimates and may vary due to factors like weather, holidays, or customs delays. We will notify you promptly if your shipment experiences any significant delays.
2. Shipping Fees
- Domestic Orders (within China):
- Standard shipping: Free for orders over ¥300
- Orders under ¥300: A flat shipping fee of ¥30 will apply
- Expedited shipping: Fees vary based on the delivery location and speed. Please check at checkout for options and fees.
- International Orders:
- International shipping fees are calculated at checkout based on the destination and weight of your order. Customs duties and taxes may apply depending on your country and are the responsibility of the customer.
- We recommend reviewing your country’s customs policies before placing an international order to understand any additional charges.
3. Order Processing Time
- Processing Time:
All orders are processed and shipped within 1-2 business days from the date the order is placed. Please note that orders placed on weekends or holidays may experience a slight delay in processing. - Order Confirmation:
After your order is placed, you will receive an order confirmation email with your order details. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment. Please note that it may take up to 24 hours for the tracking information to update after your order is dispatched.
- You can track your order via the courier’s website or by using the tracking link provided in your shipping confirmation email.
5. Shipping Restrictions
- P.O. Boxes:
We do not ship to P.O. Boxes. Please provide a valid street address when placing your order. - Customs and Import Duties:
International orders may be subject to customs processing. Import duties, taxes, and customs fees may be charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.
If you refuse to accept delivery due to customs duties or taxes, we may not be able to refund the shipping charges.
6. Address Accuracy
To ensure a smooth and timely delivery, please provide accurate and complete shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping address after placing an order, please contact us immediately at contact@sproutflick.com or call +86 150 0083 8349 to make any necessary changes before your order is shipped.
7. Shipping Delays
While we aim to deliver your orders as quickly as possible, occasional delays may occur due to factors beyond our control, such as:
- Weather conditions or natural disasters
- High volume of orders during peak seasons (e.g., holidays, sales events)
- Customs processing or import regulations
- Courier delays or strikes
If your order is delayed, we will notify you with updated delivery information as soon as possible.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team as soon as possible at contact@sproutflick.com. We will investigate the issue and work with the courier to resolve it. In some cases, we may issue a replacement or refund, depending on the situation.
Please note that we cannot be held responsible for packages once they have been delivered to the shipping address provided. For added peace of mind, we recommend tracking your order closely.
9. Customer Service
If you have any questions about shipping, delivery times, or any issues with your order, our customer service team is here to help. Contact us at:
- Email: contact@sproutflick.com
- Phone: +86 150 0083 8349
We aim to respond to all inquiries as quickly as possible, usually within 24-48 hours.