At Sproutflick, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from us.
By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described, please do not use our website or services.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or make a purchase:
- Personal Identification Information: This includes your name, email address, phone number, shipping address, billing address, and payment details.
- Account Information: If you create an account on our website, we may collect additional information such as your username, password, and preferences.
- Payment Information: When you make a purchase, we collect payment-related information, including Gold Coins details. Please note that all payments are processed securely and no sensitive financial data (such as credit card numbers) is stored by us.
- Website Usage Information: We collect data regarding your usage of our website, such as browsing behavior, device type, IP address, and other technical details. This information helps us improve your shopping experience.
2. How We Use Your Information
The personal information we collect may be used for the following purposes:
- Order Processing: To process and fulfill your orders, communicate with you about your orders, and provide customer support.
- Personalization: To offer personalized recommendations, improve our product offerings, and tailor your shopping experience based on your preferences.
- Marketing: To send you promotional emails, newsletters, or special offers, provided you have opted in to receive such communications. You may unsubscribe from marketing emails at any time.
- Customer Support: To respond to your inquiries, complaints, or requests for assistance and to improve our customer service.
- Website Improvement: To analyze website performance and improve the functionality, design, and user experience of our site.
- Legal Compliance: To comply with legal obligations or respond to legal requests and protect our rights or property.
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us with operations such as payment processing, shipping, email marketing, and website maintenance. These third parties are obligated to use your information only for the purposes of providing the services we request.
- Legal Compliance: We may disclose your personal information when required by law, in response to a court order, or to comply with legal processes, such as subpoenas or government inquiries.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified of any change in ownership or the use of your personal information.
4. Data Security
We take the security of your personal information seriously. We use a combination of physical, electronic, and procedural safeguards to protect the data we collect. Our website uses secure encryption protocols (SSL) to protect sensitive data during transactions. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.
You can control cookies through your browser settings. However, disabling cookies may limit certain features of the website and affect your user experience.
6. Your Rights and Choices
You have certain rights regarding the personal information we collect and maintain. These rights include:
- Access: You may request access to the personal information we hold about you.
- Correction: You may update or correct any personal information that is inaccurate or incomplete.
- Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send, or by contacting us directly.
To exercise any of these rights, please contact us at the contact information provided below.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes to this policy will be posted on this page with an updated “Last Updated” date. Please review this page periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please feel free to contact us:
- Email: contact@sproutflick.com
- Phone: +86 150 0083 8349
- Address: 452 Dongjiadu Road, Dongjiadu, Huangpu District, Shanghai, China
We are committed to ensuring that your privacy is respected and that you have a safe and enjoyable shopping experience at Sproutflick.