At Sproutflick, we aim to provide a seamless and secure shopping experience for all our customers. Please review our payment policy below for important details regarding payment methods, security, and transaction processes.
1. Accepted Payment Methods
Sproutflick exclusively accepts Gold Coins as a form of payment for all online and in-store purchases. Please ensure you have sufficient Gold Coins in your account before placing an order.
- Gold Coins are a secure and reliable method for completing transactions, offering peace of mind for both you and us.
- If you’re new to using Gold Coins or need help managing your balance, please feel free to reach out to our customer service team for assistance.
2. Payment Process
- Upon selecting your desired items, proceed to the checkout page where you will be prompted to make payment using your Gold Coins.
- Payments are processed in real-time at the moment of purchase. Once your payment is confirmed, you will receive an order confirmation email.
- If you do not have enough Gold Coins to complete your purchase, you will not be able to proceed with the transaction until sufficient funds are added to your account.
3. Payment Security
We prioritize the safety and security of your payment information. All transactions made through our website are encrypted using the latest technology, ensuring your personal and payment data is protected. We adhere to high-security standards to guarantee that your information remains confidential and secure at all times.
4. Order Confirmation
Once your payment is successfully processed, you will receive an email confirming your order along with a receipt. Please ensure that the details in your confirmation email are correct. If you notice any discrepancies, please contact us immediately.
5. Cancellations or Modifications
- Once a payment has been processed and your order has been confirmed, we are unable to modify or cancel the transaction. However, if you wish to cancel or make changes to an order, please reach out to us as soon as possible, and we will do our best to accommodate your request before the order is shipped.
6. Currency and Charges
- All transactions on our website are processed in Gold Coins. The value of Gold Coins may vary depending on exchange rates or internal calculations, so be sure to review the total amount in your cart before completing the payment.
- If you are placing an international order, please be aware that any applicable taxes, duties, or import fees imposed by customs are the responsibility of the customer.
7. Payment Issues or Failed Transactions
In the event of a failed payment or technical issues during the transaction, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your order is processed smoothly.
8. Refunds
Refunds will be issued in Gold Coins and credited back to your account, if applicable. If you have returned an item in accordance with our Returns and Exchanges Policy, the amount will be refunded in the form of Gold Coins equivalent to the original purchase value.
9. Contact Information
If you have any questions or issues regarding payment methods, security, or any other concerns, please do not hesitate to contact our customer service team:
- Phone: +86 150 0083 8349
- Email: contact@sproutflick.com