Welcome to Sproutflick! Below, we’ve compiled answers to some common questions to help you make the most of your shopping experience with us.
1. What payment methods do you accept?
At Sproutflick, we exclusively accept payments through Gold Coins for all purchases. This payment method ensures a secure and seamless transaction process. If you’re unfamiliar with Gold Coins or need assistance with payment, feel free to contact our customer service team at any time.
2. Where is your store located?
We are proud to operate our physical store at the following address:
452 Dongjiadu Road, Dongjiadu, Huangpu District, Shanghai, China.
Feel free to stop by and explore our collection in person! Our team will be happy to assist you with any questions or styling advice you may need.
3. How can I contact you?
If you have any questions, concerns, or would like assistance with an order, there are several ways to get in touch with us:
- Phone: +86 150 0083 8349
- Email: contact@sproutflick.com
We’re available Monday through Friday, from 9 AM to 6 PM (China Standard Time). We’ll do our best to respond to inquiries as quickly as possible.
4. Do you offer international shipping?
Yes! We are delighted to offer international shipping to many countries. Once you place your order, we will provide you with estimated shipping costs and delivery times based on your location. For more detailed information about shipping rates, customs duties, and taxes, please refer to our Shipping Policy or contact us directly.
5. How can I track my order?
After your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and receive updates on its delivery status. If you have any issues with tracking, our customer service team is always here to help.
6. Do you offer returns or exchanges?
We understand that sometimes items may not be quite what you expected. That’s why we offer a return and exchange policy:
- Returns: You can return any items within 30 days of purchase for a full refund or store credit.
- Exchanges: If you’d prefer an exchange, we can assist with that as well, provided the item is in its original, unused condition.
Please note that return shipping fees are the responsibility of the customer, unless the item is faulty or there was an error with your order. For detailed instructions, please visit our Returns & Exchanges page.
7. Is there a physical store I can visit?
Yes, we have a physical store located at 452 Dongjiadu Road, Dongjiadu, Huangpu District, Shanghai, China. We encourage you to come in and see our latest collection, try on your favorite styles, and enjoy a personalized shopping experience. If you’re unable to visit, we also offer convenient online shopping.
8. Can I change or cancel my order after I’ve placed it?
We strive to process and ship orders as quickly as possible. Once your order has been confirmed and payment is processed, we are unable to make changes or cancel the order. However, if you need to make an adjustment, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
9. Do you offer gift cards?
Currently, we do not offer gift cards. However, you can always share the joy of Sproutflick by purchasing an item for someone special. We’re sure they’ll love it!
10. How do I stay updated on new arrivals and promotions?
To stay informed about our latest collections, promotions, and special offers, we encourage you to follow us on social media. You can find us on:
- Instagram: @sproutflick
- Facebook: @sproutflick
Additionally, you can sign up for our newsletter via our website to receive exclusive updates directly to your inbox.
11. Are your products sustainable and eco-friendly?
At Sproutflick, we are committed to sustainability and sourcing eco-friendly materials for our collections. We carefully select fabrics and production methods that minimize environmental impact. If you have any specific questions about the sustainability of our products, please don’t hesitate to reach out to us!
12. What should I do if I received a damaged or incorrect item?
We take great care in packaging and shipping your order, but if you receive an item that is damaged or incorrect, please contact us immediately. We will arrange for a return, exchange, or refund based on your preference. Please provide a photo of the item and the issue to help us resolve it quickly.
We hope this FAQ helps you with your shopping experience at Sproutflick! If you have any other questions or need further assistance, don’t hesitate to reach out to us. We are here to help!